Our support hours are 24 hours a day Monday to Fridaywww.qorusdocs.com
Submit a request
Severity Definition
Severity A
Critical Business Impact · Your production application is down or has significant loss or degradation of services which results in Users that are unable to perform their normal functions.
Severity B
Moderate Business Impact · Moderate loss or degradation of services or performance resulting in multiple users being impacted in their normal functions but work can reasonably continue in an impaired manner.
Severity C
Minimum business impact · Your production application is substantially functioning with minor or no obstructions of services. The request might consist of "how-to" questions including issues related to installations and configuration inquiries, enhancement requests, or documentation questions.