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How to resolve blank Word documents opening from Breeze

When you open your Word documents from Breeze and it opens up as a blank Word document, you can follow these steps to resolve this for you.

There are 2 ways to resolve this for you, starting at step 1. If step 1 does not resolve the blank Word document opening from Breeze, you can proceed to step 2.

Please note that if you are unable to perform step 2 yourself, you would need to contact your IT team to assist.


1. Clear the Office Upload Center cache and change the caching settings:

a. Search for your Upload Center in the start screen:


b. Once the Upload Center is open, then click on Settings:


c. Under settings, check the checkbox for “Delete files from the Office Document Cache when they are closed”. You can also set the maximum days to keep cache to 1 day. Click on “Delete cached files” and then click on OK:



2. Clear out Office cache files manually:

a. This process depends on the office version you have so the path number may need to be adjusted. 

b. Browse to the following location by Pressing Windows Key + R to open the run command window

  1. %USERPROFILE%\AppData\Local\Microsoft\Office\16.0\OfficeFileCache
  2. If the path does not exist then change the bold number to a lower number until a valid path is found:


3. Copy and paste the above path and press Enter or click OK

4. Select all the files and delete them:




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