Approved Content can be edited by Content Managers.
In order to Edit Content:
1) Search for the Content in the Knowledge Source.
2) Click on the Content Name to open it for Editing OR
3) Click the Preview button.
4) Select Open Document in order to edit it.
5) Edit the Content.
6) Once done, Save and Close the Content.
Once approved content has been edited, it will go into a Draft state and has to go through the Approval Process again.
- For help on Deleting approved content, please follow the step-by-step instructions here.